1. Our commitment to your privacy
Citipost Ltd will continue to strive to comply with the relevant principles of the framework of the Data Protection Act (DPA) and General Data Protection Regulation (GDPR) and will certify readiness with the privacy protection framework by or before the end of the 2018 calendar year.
2. The information we collect and how it is used
You make the decision whether or not to proceed with any activity that requests personally identifiable information, but please be aware that if you choose not to provide the information requested, you may not be able to complete certain transactions with us.
Sometimes, such as when you register for a service or log in to a customer extranet site, order a product or make other requests or inquiries, we will ask for specific information about you in order to provide that product or service to you, or respond to your requests or inquiries. We may collect certain personally identifiable information such as contact information, including name, e-mail address, work and home telephone numbers and a physical postal address. We may also collect information regarding your personal or professional interests, demographics, past experience with Protago products and services, detailed contact preferences or other personally identifiable information. We may use any information that we collect, including personally identifiable information, to tailor subsequent communications to you, including marketing and promotional communications, to administer and operate the Web Site and our business and to provide and continually improve Protago offerings. We may also share information that we collect, including personally identifiable information, with our affiliated companies or other third parties in order to market Protago products and/or services to you.
We do, however, provide our users a choice as to whether or not they would like to receive marketing or promotional communications. Users may from time to time receive up-to-date information on products and services via our e-mail newsletter, etc. Users may opt-out at any time from receiving these communications. Please see Section 3, Choice.
We may also periodically conduct business and individual user surveys because they provide us with important information that helps us to improve our products and services. Participation in such surveys is completely voluntary and you, therefore, have a choice whether or not to disclose this information.
Data you submit online may also be combined with other information you provide through other means of communication, such as postal mail.
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, referring pages, date/time stamp and click stream data. We use this information, which does not identify individual users, to analyse trends, to administer the Web Site, to track users’ movements around the Web Site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
We provide online training services to some clients and our employees through our intranet training portal.
A SPECIAL NOTE ABOUT TRACKING TECHNOLOGIES: Technologies such as: cookies, beacons, tags, and scripts may be used on the Web Site by Citipost Mail and our marketing and analytics partners. These technologies are used for operation of the Web Site or service that you request as a user of the Web Site, such as to remember text you may have entered when you navigate back to the page in the same session. We also use technologies to provide optional features and functionality that you may access on the Web Site.
For example, a cookie can help us identify whether you have downloaded software in the past so that you won’t have to download it again. We use tracking technologies to customise and personalise the Web Site based on preferences you may have expressed either directly by selecting an option or setting or indirectly by your prior use. We also use tracking technologies that collect information about how you use the Web Site to analyse and optimize the performance of the Web Site in order to give you a better user experience. In some cases, particularly with respect to measuring and analysing performance of the Web Site, tracking technologies may be placed by our third-party service providers. We and our third-party marketing and analytics providers may use beacons to help better manage content on the Web Site. Beacons also may be used to understand and monitor online movements of users so that we may better understand and improve their experiences on the Web Site.
When you click on a link to an external web site or third-party resource (including embedded widgets similar those provided by Facebook and Twitter), the third-party may place a cookie from its own site. Citipost Mail does not control the dissemination of these cookies. You should check the relevant third-party web site for more information about these cookies. Like other aggregated information from the Web Site that does not identify individual users, we may analyse and share non-personally identifiable information collected through cookies with Citipost Mail subsidiaries, affiliates, and third parties, including our business partners and service providers, and in marketing materials and public disclosures.
We may use your personally identifiable information for purposes not directly related to products and/or services you have requested or other requests or inquiries you have made, such as to send you e-mail communications, Protàgo’s newsletter, information about our discussion forums and customer service communications information on new products or offers and information from Protàgo’s partners unless you direct us not to do so by opting-out at the point where the information is collected.
Additionally, you may opt-out from use of your personally identifiable information collected online for the purpose of sending such marketing or promotional communications at any time by sending an e-mail to firstname.lastname@example.org, or by following the unsubscribe instruction contained within each of the newsletters or promotional communications you receive.
We will retain your information for as long as needed for the purposes for which it was collected, and in accordance with our retention policies, as applicable. We will retain and use your information as appropriate to comply with our legal obligations, resolve disputes, and enforce our agreements.
4. Sharing of information
We may share or disclose your personally identifiable information if such disclosure is necessary to: (a) comply with legal process (such as a court order) or other legal requirements of any governmental authority; (b) protect our rights or property; (c) protect the interest of users of the Web Site, other than you, or any other person; or (d) operate or conduct maintenance and repair of our services or equipment, as authorised by law.
Notwithstanding the foregoing, as a result of the sale, merger, consolidation, change in control, transfer of substantial assets, reorganization or liquidation of Citipost Mail, we may transfer, sell or assign information concerning your use of this Web Site, including without limitation, personally identifiable information, to third parties involved in the transactions listed above. In the event of such transfer, sale or assignment, notice will be given in accordance with Section 8, Notification of Changes, below.
Protàgo may provide you with links to other websites that may be operated by companies not affiliated with Protàgo. Please be aware that Protàgo is not responsible for the privacy practices or the content of such websites. Protàgo does not endorse them or make any representations about them or any information, services, products or materials found on them. Linked websites may have their own privacy policies or notices, which we strongly suggest you review if you visit any linked websites. We are not responsible for the content of any websites that are not affiliated with Protàgo, any use of those websites, or the privacy practices of those websites.
6. Data transfer and security
We will take all necessary steps intended to safeguard personally identifiable information stored on our systems from unauthorised access or disclosure. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot ensure or warrant the security of any information you transmit to us or from our online services, and you do so at your own risk.
7. How to access and correct your information
Protàgo strives to keep your personally identifiable information accurate and up-to-date. Should you find inaccuracies in your personally identifiable information and wish to amend, correct or in 60 days of the reception of the request.
To opt out of all future marketing and promotional correspondence from Protàgo, please follow the unsubscribe instructions contained in the e-mail communications you receive. To the extent required by applicable law, your request will be met within 10 business days.
8. Notification of changes
Protàgo does not knowingly collect personally identifiable information from users under the age of 16. Children under 16 should not send any information about themselves to Protàgo. If a child under 16 submits information through any part of the Web Site, and Protàgo becomes aware that the person submitting the information is a child, we will attempt to delete this information as soon as possible.
11. Contacting us with comments and concerns
Policy, please contact us: via e-mail at email@example.com, by telephone at (44) 02032600240, or by mail to: Protàgo, Unit 1, Langham Park, South Normanton, DE55 2JL. If you have any questions or concerns about personally identifiable information with regards to employment applications please ask to speak with our Human Resources Department by telephone on (44) 02032600240.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us on 0203 2600 100.